General Terms and Conditions with Customer Information
1. Scope of Application
2. Conclusion of Contract
3. Right of withdrawal
4. Prices and Terms of Payment
5. Delivery and shipping costs
6. Retention of title
7. Liability for defects
8. Liability
9. Indemnification in the event of infringement of third-party rights
10. Anwendbares Recht
11. Place of jurisdiction
12. Information on Online Dispute Resolution
1. Scope of Application
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of "Animals Ayurveda UG"
(hereinafter referred to as "Seller") apply to all contracts entered into by a consumer or entrepreneur
(hereinafter referred to as the "Customer") with the Seller about the information offered by the Seller in its online store.
goods. The inclusion of the customer's own terms and conditions is objected to, unless it is
otherwise agreed.
1.2 A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly
can be attributed neither to her commercial nor to her self-employed professional activity.
1.3 Entrepreneur is a natural or legal person or a partnership with legal capacity that
Conclusion of a legal transaction in the exercise of their commercial or self-employed professional activity
Is.
2. Conclusion of Contract
2.1 The presentation of the goods, in particular in the online shop, does not yet constitute a binding offer by the Seller
.
2.2 First, the customer places the selected goods in the shopping cart. In the subsequent step, the
Order process, in which all necessary data for order processing is recorded.
At the end of the ordering process, a summary of the order and contract data appears. Only after
confirmation of this order and contract data by clicking on the button concluding the order process
the customer makes a binding offer for the purchase of the goods contained in the shopping cart.
The customer can also make this offer to the seller by fax, email, post or telephone
give off.
2.3 The Seller accepts the Customer's offer through the following possible alternatives:
- Sending a written order confirmation or an order confirmation in text form (fax or e-mail)
or
- Request for payment to the customer after placing the order
or
- Delivery of the ordered goods
The first alternative that has occurred is decisive for the time of acceptance.
The period for accepting the offer begins on the day after the offer is sent by the customer and
ends at the end of the fifth day following the sending of the offer. If the seller takes the
Failure to accept the Client's offer within the aforementioned period shall constitute the rejection of the offer. The
The customer is then no longer bound by his declaration of intent.
2.4 If the customer selects "direct debit" or "direct debit" as a payment method during the ordering process, the customer can
accept the Customer's offer by paying the total price within five hours.
days from the customer's bank account, the time at which the customer's account is
customers. In all other respects, Section 2.3 shall apply mutatis mutandis.
2.5 If the customer selects the payment method "PayPal" or "PayPal Express" for the payment of his purchase, he gives
by clicking on the button concluding the ordering process. If, at the same time, the customer
by clicking on this button, the seller also declares the payment order to PayPal, deviating from the
the acceptance of the customer's offer at the time of issuing the
payment order.
2.6 The contractual text of the contract concluded between the Seller and the Customer shall be amended by
the seller. The text of the contract is stored on the seller's internal systems. The
The customer can view general terms and conditions at any time on this page. The order data that
The cancellation policy and the general terms and conditions will be sent to the customer by email. After completing the order
the text of the contract is accessible to the customer free of charge via the customer's login, provided that the customer has a customer account
.
2.7 All entries made will be displayed before clicking on the order button and can be used by the customer.
before sending the order and by pressing the back button of the browser or by clicking the
usual mouse and keyboard functions. In addition, the customer has, if available,
Buttons for correction are available, which are labeled accordingly.
2.8 The language of the contract is German.
2.9 It is the customer's responsibility to provide a correct email address for contacting and processing the order.
and to set the filter functions so that emails relating to this order are delivered
.
3. Right of withdrawal
3.1 If the customer is a consumer, he is generally entitled to a right of withdrawal.
3.2 The Seller's cancellation policy applies to the right of withdrawal.
4. Prices and Terms of Payment
4.1 The prices displayed are final prices including VAT, unless otherwise
has been agreed.
If additional shipping costs are incurred, this can be found in the product description.
4.2 The Customer can select the payment methods available in the Online Shop.
4.3 In the case of advance payment by bank transfer, payment is to be made immediately after
Conclusion of the contract due.
4.4 When paying via "PayPal", payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-
24 Boulevard Royal, L-2449 Luxembourg. The terms of use of PayPal apply here. These are available under
https://www.paypal.com/de/webapps/mpp/ua/useragree... viewable.
4.5 In the case of payment by SEPA direct debit, the purchase price must be paid after the expiry of the period for issuing the
Advance information on payment and due after a SEPA direct debit mandate has been issued.
Advance information is the announcement by the seller to the customer that his account will be registered by means of a SEPAL debit
and can be debited, for example, in the form of an invoice or a contract.
The amount is collected when the goods leave the warehouse and the deadline for advance information is exceeded.
has expired.
If a redemption is possible due to insufficient account funds or the provision of incorrect bank details,
direct debit, the customer must bear the costs of the chargeback if it is responsible for the
has. The same applies in the event of an objection by the customer, if the customer was not entitled to do so.
4.6 In the case of payment via "SOFORT", payment processing is carried out by the payment service provider SOFORT
GmbH, Theresienhöhe 12, 80339 Munich (hereinafter referred to as "SOFORT"). To avail the payment method
the customer needs an online banking account activated for participation in "SOFORT" with
PIN/TAN procedure, with which he can legitimize himself accordingly during the payment transaction and
payment instruction to "SOFORT". Payment will be made immediately upon completion of the
payment process carried out by "SOFORT" and debited the customer's bank account. More information
for the payment method "SOFORT" can be found on the Internet under https://www.klarna.com/sofort/.
4.7 If the delivery is made to a non-EU country, further customs duties, taxes or fees may be charged by the
customers to the customs or tax authorities responsible there or to credit institutions.
The customer is advised to check the details with the relevant institutions or authorities before ordering.
.
5. Delivery and shipping costs
5.1 The delivery of goods by dispatch shall be made to the delivery address specified by the Customer.
In deviation from this, in the case of payment via PayPal, the one provided by the customer at the time of payment to PayPal
is decisive.
5.2 If the Seller incurs an incorrect delivery address or an incorrect addressee
or other circumstances resulting in the impossibility of service, these shall be borne by the
customers, unless he is not responsible for the incorrect statement or impossibility. The same applies to the
In the event that the Client was temporarily prevented from accepting the service, unless the Seller has
announced the service to him appropriately in advance. Excluded from this regulation are the costs of the
Dispatch if the customer has effectively exercised his right of withdrawal. In this case, the statutory
or the arrangement made by the seller.
5.3 Pick-up is not offered.
6. Retention of title
If the seller makes advance payments, the goods will remain in the
Property of the seller.
7. Liability for defects
7.1 With regard to the warranty, the provisions of statutory liability for defects shall apply, unless
otherwise has been agreed.
7.2 The customer is requested to return delivered goods with obvious transport damage to the delivery person
and inform the seller thereof. Failure to comply has no effect whatsoever on
the customer's statutory or contractual claims for defects.
8. Liability
The Seller's liability arising from all contractual, quasi-contractual and statutory, as well as tortious
Claims for damages and reimbursement of expenses are determined as follows:
8.1 The Seller shall only be liable for damages resulting from intentional or grossly negligent conduct.
are unreserved.
In the event of injury to life, limb and health and the violation of essential contractual obligations
(cardinal obligations), the seller is also liable in the event of slight negligence.
A material contractual obligation is one whose fulfilment is the proper performance of the contract.
and on compliance with which the contractual partner regularly relies and may rely.
As regulated above, the seller shall also be liable on the basis of a promise of guarantee, unless
is otherwise regulated.
This also applies to indirect consequential damages, such as loss of profit, in particular, and to mandatory liability
such as under the Product Liability Act.
8.2 Liability shall be - except in the case of intentional or grossly negligent conduct or in the case of damage arising from the
Violation of life, limb and health and the violation of essential contractual obligations
(cardinal obligations) - to the damages that were typically foreseeable at the time of conclusion of the contract and otherwise to the
The amount is limited to the average damages typical of the contract. This also applies to indirect consequential damage
such as, in particular, loss of profit.
8.3 In all other respects, the Seller shall not be liable.
8.4 The above liability provisions also apply mutatis mutandis in favour of employees and vicarious agents
of the seller.
9. Indemnification in the event of infringement of third-party rights
If the seller has contractually agreed to the customer not only the delivery of the goods but also the processing of the goods
according to certain specifications of the customer, the customer must ensure that the
content provided for this purpose does not violate the rights of third parties. The contracting parties agree to:
that the Customer indemnifies the Seller against claims by third parties in this context, unless the Customer has
infringement of the law. The exemption also includes the assumption of reasonable costs
the necessary legal defense, including all court and attorney fees, at the statutory rate. The
Customer shall be obliged to inform the Seller immediately, completely and completely in the event of a claim by third parties.
truthfully provide all information necessary for the examination of claims and a
defence.
10. Anwendbares Recht
The law of the Federal Republic of Germany applies to the exclusion of the laws on international sales
movable goods.
The statutory provisions restricting the choice of law and the applicability of mandatory provisions
in particular the country in which the customer has his habitual residence as a consumer,
untouched.
11. Place of jurisdiction
If the customer is a merchant, a legal entity under public law or under public law
special fund domiciled in the territory of the Federal Republic of Germany, shall be the exclusive
The place of jurisdiction for all disputes arising from this contract is the Seller's place of business.
If the customer has its registered office outside the territory of the Federal Republic of Germany, the
Seller's place of business shall be the exclusive place of jurisdiction for all disputes arising from this contract if:
this contract or claims arising from this contract of the customer's professional or commercial activity
.
Nevertheless, in the aforementioned cases, the Seller is also entitled to appeal to the court of the Customer's registered office.
Call.
12. Information on Online Dispute Resolution
The EU Commission's online dispute resolution platform can be accessed on the Internet at the following link:
We are not obliged to participate in dispute resolution proceedings before a consumer arbitration board
but is in principle prepared to do so.
